CUSTOMER CARE

Our followers, supporters and customers mean a great deal to us so we always endevour to keep them happy in our little neck of the woods. Please note we are a grassroots home grown business. Each of our orders is handcrafted and made to order. We do not accept refunds on our handcrafted goods. Please make your selections carefully. Our shipment method means your purchases are packaged very carefully so they will not be damaged in the mail. However, if there is a problem please contact us via email. 

 

Our email address is infinitearrow@outlook.com

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL 

Our website provider is a secure SSL payment method provider.

SHIPPING

Our shipping rate is based on Australia Post shipping prices within Australia and is dependent on the weight of how much is ordered and which option you select at checkout. Please ensure your address is carefully filled in on checkout. 

 

We ship orders as quickly as possible in the order they are received.  Orders will normally be shipped within 2-5 business days depending on the volume we are receiving.  At certain busy times of the year processing may be 4-5 days. If an item is out of stock or unavailable, you will be contacted to advise how long it is likely to be & it will either be refunded or backordered.  

 

Domestic (within Australia)

We have two main options for delivery throughout Australia. Both are through Australia Post. 

 

Standard Shipping - $8.95 

Australia Post states that the delivery time is between 5 to 14 business days for this mail.

Express Post Satchel up to 500g - $11.50

Australia Post states that the delivery time from when it is placed in the mail is overnight next business day delivery. 

 

Please note that if you select Express Post it refers to the postal method rather than the speed of processing by us.   If you need an order very urgently for a deadline please contact us directly via our email prior to purchase. We do our best to get orders off as quickly as possible but peak times of the year such as Easter, Mothers Day & August-December (Christmas period) extra time is required due to high volume of orders so please allow 4-5 days.

Our items are all hand crafted to order. We are a small home grown business.

International (purchasing from outside Australia)

If you are wishing to purchase from outside Australia, please contact us via email prior to purchasing any items and we will help give you an accurate quote of shipping to your destination. 

 

For more details please see at checkout or contact us on email via infinitearrow@outlook.com prior to purchasing.